1. Walgreens
Walgreens has had its fair share of controversy, including a $683 million settlement related to its role in the opioid crisis. Many customers also experience inconsistent service, with some locations being well-run while others suffer from long lines and unhelpful staff. In an effort to combat theft, Walgreens has started locking up everyday items, which many shoppers find frustrating. While these security measures are understandable, they can make simple pharmacy trips unnecessarily difficult, according to CNN.
On top of that, Walgreens has cut back on pharmacy hours in some locations, making it harder for customers to pick up prescriptions when they need them. Reports of medication mix-ups and poor communication with doctors add to the growing list of customer complaints. Even though some locations provide good service, the inconsistency makes Walgreens a gamble. For those who want reliable access to their prescriptions, it might not be the best option.
2. CVS Pharmacy
CVS is one of the largest pharmacy chains in the U.S., but bigger doesn’t always mean better. Customers frequently complain about long wait times, prescription errors, and understaffed locations. In some cases, customers have reported delays of several days in getting critical medications. CVS has also faced legal trouble, including a $5 million settlement over deceptive pricing practices, according to the DEA.
To address complaints, CVS has introduced digital tools and automated systems, but these don’t always fix the root issues. Many locations still struggle with staffing shortages, which leads to frustration for customers who need timely service. With such widespread issues, CVS may not be the most reliable choice for prescription needs. If personalized care and quick service are priorities, looking elsewhere might be a better option.
3. Rite Aid
Rite Aid has been struggling financially, leading to widespread store closures across the country. While this might seem like just a business problem, it directly impacts customers who rely on these pharmacies for their medications. Many people now find themselves in “pharmacy deserts,” where the nearest option is miles away. If you depend on Rite Aid for prescriptions, you may suddenly have to find a new provider with little notice.
Financial instability can also lead to staffing shortages and supply issues, which affect service quality, NBC News reports. Some customers report delays in getting their medications due to inventory problems. The uncertainty surrounding Rite Aid makes it a risky choice for those who need consistent pharmacy access. With so many locations closing, customers may be better off switching to a more stable pharmacy.
4. Walmart Pharmacy
Walmart is known for low prices, but its pharmacy service leaves much to be desired. Many customers complain about long wait times and difficulty speaking with pharmacists, according to Chain Store Age. Since Walmart stores are often short-staffed, pharmacy employees are stretched thin, leading to delays and frustration. If you’re in a hurry or need detailed medication guidance, Walmart may not be the best place to go.
Another common complaint is the impersonal nature of the pharmacy experience. Unlike smaller chains, where pharmacists often recognize regular customers, Walmart pharmacies can feel cold and transactional. While the affordability is a plus, the lack of personal service and efficiency can be a major drawback. If customer care is important to you, a different pharmacy might be a better fit.
5. Kroger Pharmacy
Kroger Pharmacy has received complaints about prescription accuracy and overall service quality. Customers have reported being given the wrong medication or having their prescriptions delayed due to miscommunications. These kinds of errors can be serious, especially for those managing chronic conditions. Inconsistencies in service between locations make it difficult to rely on Kroger as a go-to pharmacy.
On top of that, the company has been involved in disputes over prescription pricing and insurance reimbursements. Some customers have found that their usual medications have suddenly become more expensive or are no longer covered. This unpredictability makes Kroger a less-than-ideal choice for those who need stability in their pharmacy services. If affordability and reliability are priorities, looking elsewhere may be a smarter move, according to The Happy PharmD.
6. Safeway Pharmacy
Safeway’s pharmacy services have been criticized for limited hours and inconsistent service. Some locations operate on reduced schedules, making it difficult for people with busy lifestyles to pick up prescriptions. Customers also report long wait times, particularly during peak hours. If you need a pharmacy with flexible hours and efficient service, Safeway might not be your best bet.
Inventory management has been another common issue, with some locations frequently running out of essential medications. When this happens, customers are left scrambling to find another pharmacy to fill their prescriptions. The lack of reliability can be frustrating, especially for those who depend on regular medication refills. For a smoother experience, it may be worth considering other options.
7. Target (CVS Pharmacy Inside)
When CVS took over Target’s in-store pharmacies, many customers noticed a decline in service quality. Wait times increased, and getting assistance from a pharmacist became more difficult. What was once a convenient option for Target shoppers has now turned into a source of frustration. Many loyal Target customers now prefer to get their prescriptions filled elsewhere.
Another issue is the lack of flexibility when it comes to prescription transfers and refills. Some customers have reported problems with insurance processing and medication availability. Since CVS runs these pharmacies, the same issues seen at standalone CVS locations apply here as well. If you used to love Target’s pharmacy, you might be disappointed by the changes.
Now that we’ve covered the pharmacies with the most complaints, let’s look at some that offer a better experience.
1. Good Neighbor Pharmacy
Good Neighbor Pharmacy consistently ranks as one of the best in customer satisfaction. Unlike big chains, these independently owned pharmacies focus on personalized service. Customers appreciate the friendly staff, short wait times, and strong attention to detail. If you’re looking for a pharmacy that treats you like a person instead of a number, this is a great choice.
Many locations offer home delivery and medication synchronization, making prescription management easier. Pharmacists often take the time to explain medications and answer questions thoroughly. Since each location is independently run, service quality may vary, but overall, customers give it high marks. For a pharmacy that prioritizes personal care, Good Neighbor is a standout.
2. Sam’s Club Pharmacy
Sam’s Club Pharmacy is highly rated for affordability and efficiency. Prescription prices are often lower than those at major chains, and members can access exclusive discounts. Customers also report shorter wait times compared to competitors. If you’re already a Sam’s Club member, using their pharmacy can save you both time and money.
The pharmacy also scores well in customer service, with staff who are generally helpful and knowledgeable. Even non-members can use the pharmacy, though membership unlocks additional perks. For those who want a balance of low prices and decent service, Sam’s Club is a solid option. If you’re tired of the hassles at bigger chains, it’s worth checking out.
3. Publix Pharmacy
Publix Pharmacy stands out for excellent customer service and convenience. It regularly ranks among the top supermarket pharmacies for customer satisfaction. Customers love the friendly pharmacists, quick service, and free medication programs for select prescriptions. If you live near a Publix, this pharmacy is a great alternative to the larger chains.
Another perk is their easy prescription transfer process, making switching over a breeze. Many customers also appreciate the ability to sync refills for added convenience. With a strong focus on community care, Publix goes the extra mile for its customers. If good service is a priority, Publix Pharmacy is a great choice.
4. Costco Pharmacy
Costco Pharmacy is known for affordability and efficiency. Even if you’re not a Costco member, you can still use their pharmacy services. Prescription prices are often lower than at traditional chains, and customers report shorter wait times. If you want quality service without high costs, Costco is a great option.
The pharmacy also offers online prescription management, making refills quick and easy. Pharmacists are generally knowledgeable and willing to answer questions thoroughly. Costco’s streamlined approach ensures that customers get their medications without unnecessary hassle. For budget-conscious shoppers, this is a top pick.
5. H-E-B Pharmacy
H-E-B Pharmacy is widely praised for its excellent service and short wait times. Customers appreciate how helpful and knowledgeable the pharmacists are. Many locations offer drive-thru pickups and online refill options for added convenience. If you live in an area with H-E-B, it’s one of the best pharmacy options available.
In addition to filling prescriptions, H-E-B offers health services like immunizations and medication counseling. Their pharmacists take the time to explain prescriptions and answer questions. Competitive pricing makes it an affordable choice for many customers. If you’re looking for a reliable and customer-friendly pharmacy, H-E-B is a great option.
